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FACTS® Services, Inc. is primarily a services organization with strong emphasis on maintaining a sound and well-educated client user base. Our company is staffed by a team of healthcare professionals, with proven expertise in the areas of system management, installation and implementation, training, support and development.
To ensure your company consistent, quality service, FACTS® "full-service" support program is structured into multiple levels of assistance – from day one of installation throughout system use. Every new FACTS® client is assigned a team of representatives from our development, applications support and technical services staff. This group is available to address any problems or questions you may have regarding system use.
These system specialists ensure that your needs are identified, weighed and serviced in the most efficient and productive manner, from the initial implementation plan, training and data conversions, to ongoing system use. Additionally, FACTS® provides ongoing software maintenance, along with comprehensive user documentation for every system you use. With software maintenance, you also get software releases providing the latest product enhancements, professional and courteous phone support, and 24-hour on-line and modem support. The FACTS® development team is also available to perform customized programming requests to ensure your specific needs are always addressed.
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