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The FACTS® Services, Inc. Customer Support Center, in Coral Gables, Florida, is staffed with employee benefit and health claims management experts and technical personnel to provide problem solving support. FSI offers a variety of support services geared towards meeting your organization's specialized needs.
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Unlimited phone support – 8:30 a.m. to 5:30 p.m. (Eastern time) Monday through Friday. All calls are taken by knowledgeable specialists who isolate the issue and delegate it to the appropriate in-house personnel for fast action.
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24-hour online and modem support – 24 hours a day, seven days a week.
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Extended Remote Supportsm (ERSsm) – Prompt, full-service user assistance (software/technical) outside the regular work hours (evening/weekends/holidays). To obtain this service, the user contacts FSI in advance to schedule and contract the time they wish to have access to this support. During this coverage time, the user has immediate access to the FSI remote support team for fast and easy problem resolution.
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FACTS® Professional Services Groupsm – Consultation and assistance for software and hardware, system implementations, network services, and a variety of specialized services.
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