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| The FACTS® Services, Inc.
Customer Support Center, in Coral Gables, Florida, is staffed with
employee benefit and health claims management experts and technical personnel to provide problem
solving support. FSI offers a variety of support services geared
towards meeting your organization's specialized needs. |
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| Unlimited phone support
– 8:30 a.m. to 5:30 p.m. (Eastern time) Monday
through Friday. All calls are taken by knowledgeable specialists
who isolate the issue and delegate it to the appropriate in-house
personnel for fast action. |
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| 24-hour online and modem
support – 24 hours a day, seven days a
week. |
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| Extended Remote Supportsm
(ERSsm) – Prompt, full-service
user assistance (software/technical) outside the regular work hours
(evening/weekends/holidays). To obtain this service, the user contacts
FSI in advance to schedule and contract the time they wish to have
access to this support. During this coverage time, the user has
immediate access to the FSI remote support team for fast and easy
problem resolution. |
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| FACTS®
Professional Services Groupsm – Consultation
and assistance for software and hardware, system implementations,
network services, and a variety of specialized services. |
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